Brooklyn, NY

Rochester, NY 

Background Information:

Our very successful, New York City-based organization has recently opened a brand new office in Rochester, NY and we are ready to take Rochester by storm. We’re looking for several key individuals to grow our team and deliver solid results from the beginning. For the right individuals, this role can turn into a growth position, with the opportunity for tremendous growth from within. We’re looking for motivated, energetic individuals that can hit the ground running and immediately start delivering value for our clients and our team. This position requires enthusiastic, optimistic individuals who are well spoken, team players.

Main Tasks & Responsibilities:


  • Answer incoming technical support calls to the IT department and log them in to the Help Desk Tracking System
  • Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician
  • Troubleshoot and resolve end-user hardware, operating system and software related problems, when possible, from the Help Desk
  • Troubleshoot and resolve basic network and server access problems
  • Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN and related systems, when possible from the Help Desk
  • Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible, from the Help Desk
  • Prepare reports, distribute inter-office correspondence, file and provide general assistance to IT department personnel as directed by the Department Manager and/or the Non-business and Project Execution Systems Supervisor


Education & Experience: 


  • 1-3 years experience working with computer technology in a business environment
  • A+ Certification a plus
  • Proficient in MS Office, including Word, Excel, Outlook and PowerPoint, and other Company and discipline-specific software applications
  • Proficient with web-based tools, experience with SalesForce, Dynamics, Zoho CRM, Sugar CRM or other web-based CRM tools preferred


Key Competencies:


  • Excellent communication skills – both written and verbal and in writing with superiors, colleagues and both internal and external customers
  • Excellent analytical and problem-solving skills
  • Initiative – able to determine when to push and when to pull
  • Judgment – know when enough is enough
  • Tenacity – keep going, even when others give up
  • Resiliency – when you fall, get back up and try again
  • Ability to work under pressure and consistently deliver results
  • High energy level – love coming to work!
  • Planning skills, and more importantly, the ability to execute those plans successfully


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