Brooklyn, NY

Rochester, NY 

Background Information:

Our very successful, New York City-based organization has recently opened a brand new office in Rochester, NY and we are ready to take Rochester by storm. We’re looking for several key individuals (to work from Rochester, or Brooklyn) to grow our team and deliver solid results from the beginning. For the right individuals, this role can turn into a growth position, with the opportunity for tremendous growth from within. We’re looking for motivated, energetic individuals that can hit the ground running and immediately start delivering value for our clients and our team. This position requires enthusiastic, optimistic individuals who are well spoken, team players.

Main Tasks & Responsibilities:


This position is responsible for end-to-end client support. The client base that is serviced consists of a variety of individuals, each with unique needs and each require differing levels of support. This position will be responsible for client education, client support, platform troubleshooting and product support. The candidate will be expected to work as a liaison to Marketing and Sales, Back Office and other departments to ensure resolution to all customer requests and issues in a timely fashion.

  • Resolve client inquiries via email and phone
  • Work in a team oriented environment
  • Client education
  • Account maintenance and management (historical transaction inquiries, review of commissions, update of account parameters, review of incoming and outgoing transactions, etc.)
  • Software support
  • Ability to work in a fast-paced and interactive environment
  • Maintain a positive representation of professionalism, courtesy and developing a track record of exceeding client’s expectations


Education & Experience: 


  • B.S. degree in business, marketing or related discipline, plus 1-3 years experience working in a market-facing position, such as sales, customer service, etc.
  • Candidate must be able to learn the tools and platforms used by Royale Class in order to answer simple client inquiries quickly and efficiently
  • Candidate must be willing to work in a client-focused environment that is fast paced and challenging
  • Proficient in MS Office, including Word, Excel, Outlook and PowerPoint, and other Company and discipline-specific software applications
  • Proficient with web-based tools, experience with SalesForce, Dynamics, Zoho CRM, Sugar CRM or other web-based CRM tools preferred


Key Competencies:

  • Excellent communication skills – both written and verbal and in writing with superiors, colleagues and both internal and external customers
  • Excellent analytical and problem-solving skills
  • Initiative – able to determine when to push and when to pull
  • Judgment – know when enough is enough
  • Tenacity – keep going, even when others give up
  • Resiliency – when you fall, get back up and try again
  • Ability to work under pressure and consistently deliver results
  • High energy level – love coming to work!
  • Planning skills, and more importantly, the ability to execute those plans successfully

Interested in this position? Upload your resume below and a member of our recruiting team will get right back with you.

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