13 Tips for improving your interview skills (and impressing the socks off the interviewer)

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You’ve probably heard it a million times: first impressions matter.

First impressions really matter when you’re in customer service. Today’s customer service agents work in a variety of settings and may be called many different things: client services, customer service, member representatives, customer advocates…the list goes on. At the end of the day, customer service is a dual role, as both an ambassador and as a troubleshooter. Customer service reps can establish a company’s reputation, bring in new clients and can make disgruntled customers happy again.

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Career Coaching as a Service

133560435For every good story that our recruiters hear from a candidate, it seems that there are 100 horror stories. Stories about how the staffing industry can be cutthroat, unscrupulous – and in some cases, downright dishonest.

I'm sure you've all heard the horror stories about staffing agencies: they don't treat you well.

To them, you're just a commission. They're not really working for you - they work for the hiring company. They place you, and then you never hear from them again.

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Making Recruiting Work for You

119873534If you're keeping up on my other blog, Gotta Lotta Sottilotta, you'll know that we just talked about infinite recruiting cycles – or the fact that today, many organizations are having a hard time finding good, high-quality talent that can meet their hiring needs.

Sometimes recruiting firms and staffing agencies get a bad rap – although sometimes it's absolutely deserved!

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"Talent Gap" Good for Workers

86543143If you're watching the news, or following my "Gotta Lotta Sottilotta" blog, aimed at business executives, chances are, you've heard about the so-called "Talent Gap."


The talent gap refers to the perceived shortage of highly- and middle-skills workers in key industries. The McKinsey Global Institute predicts a potential global shortage of 38 to 40 million highly skilled workers by 2020 – or a total of 13% of the global demand. Additionally, the Institute predicts a shortage of 45 million middle-skills workers, or roughly 15% of demand.

What does this mean for the average candidate? Simply put: great opportunities and great pay.

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Positive Attitude Makes Up For A Lot

88% of executives say they would rather have good attitude over top qualifications.

think positiveBy Royale Class Inc.

In a recent study from ExecuNet that surveyed 3,785 senior-level executives, nearly 88% of those executives reported that they would rather enhance their team with an individual who possesses a good attitude, even if the candidate does not perform to the highest level or have top qualifications.

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FIRED! And Other Scary Things

Getting fired can be one of the scariest and best things that can happen to any of us.

youre-firedGetting fired can happen, even when it’s not your fault. Personality conflicts between yourself and your supervisor. Your idea and management’s idea of what the job was going to be like can be very different. You may have even made a termination-worthy mistake. The point is, it happens and you’re not alone.

The first, and perhaps most important piece of advice: don’t be angry. The last thing you want to do is to say things that you may regret later. It’s likely that your boss may hate letting you go as much as you hate getting fired. Plus, you want to be able to count on a reference. 

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