Jennifer K. - Senior Director Operations

I am Royale Class - they helped me improve my operational performance

Lori demonstrates remarkable grace under extreme pressure. The Claims Director was gone, the only supervisor was out on medical leave, and the claims backlog had soared to a record high. Thanks to Royale Class Consulting and with no small part to Lori’s tremendous efforts and her ability to inspire the staff to work (almost) as hard as she does, the backlog was significantly reduced in a matter of weeks. By the time a new Claims Director came aboard and the supervisor returned from medical leave, the backlog was back to normal.

I cannot overemphasize how instrumental Lori and her team was to getting the department through an extraordinarily tough time.

Lori is very goal-oriented, organized, and punctual. Many times I have observed that Lori is the first to arrive in the morning and the last to leave in the evening. She takes ownership of her work very seriously and is committed to quality deliverables on each and every assignment. She is equally dedicated to both her daily responsibilities and the frequent special projects that pass through the Claims Department.

Lori demonstrates a rich understanding of the managed healthcare environment. In addition to being well organized and able to thrive under adversity, she also keeps a sharp eye on the bottom line without sacrificing customer service. Lori is driven in equal measure by both quality and efficiency.

In closing, let me say I have no hesitation in recommending Lori Sottilotta for and project or assignment within Claims or any other industry. Lori's knowledge goes well beyond the healthcare organization. I am confident she would be an outstanding asset to any organization.

Jennifer K – Senior Director Operations